ABOUT USThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTIONAbout the RoleWe have a new opportunity for a Safe Neighbourhood Officer to join our Safe Neighbourhoods and Support Service on a full-time, permanent basis. This field-based role covers the South East and South Coast region, predominantly covering Surrey, Brighton, and Hove, and the possibility to cover Havant and Waterlooville when required.
As a Safe Neighbourhood Officer, you will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas across the region. You will proactively pursue preventative measures, establishing strong working relationships with local police, authorities, and other agencies to deliver prevention projects.
You will collaborate with the ASB and Legal Officers based at our Oldham office to attend regional courts for initial hearings. You will work with customers on complex ASB cases and provide court representation for lower-level legal work such as injunctions, no access cases, and straightforward possession.
Travel will be a key part of this role, so you will need a Full UK driving licence and access to your own car.
Key Responsibilities- Conduct thorough and effective investigations.
- Adopt a victim-centred approach to keep individuals and communities safe.
- Identify vulnerability early and escalate to our Safeguarding Team.
- Deliver high levels of customer service in line with Guinnesss standards.
- Take ownership of allocated cases in accordance with Guinnesss policies and procedures.
- Attend court hearings for injunctions and NOSPs to achieve positive outcomes.
- Build local partnerships with authorities and external agencies to utilise available tools and powers to address ASB.
- Provide mediation services to reduce ASB between neighbours.
- Identify and support continuous improvements.
- Collaborate with team members to innovate and deliver right-first-time services.
Experience required:- Experience in delivering targeted ASB prevention projects.
- Experience in the housing or property sector.
- Strong knowledge of regulatory legislation for social housing.
- Good knowledge of relevant legislation and current best practices.
- Excellent attention to detail, maintaining accurate records within agreed service levels and targets.
- Ability to prioritise and meet changing demands.
- Self-motivated with the ability to plan and work effectively with minimal supervision.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office.
- Demonstrated Guinness behavioural competencies.
Essential Qualifications:- Educated to Level 2 (GCSE C+ or 9-4 or equivalent) or higher.
Please note this position will require a DBS check which Guinness will arrange during the onboarding process.
Interview process: Interviews will take place on MST Teams from Monday 27th January 2025.
If you are interested in joining us and believe you meet the essential criteria, please review the role profile and apply.
Benefits- Holidays:We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
- Competitive Pension Scheme:We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
- Benefits Portal:We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
- Performance Pay:Annual Performance Score bonus subject to eligibility
- Life Assurance:For peace of mind Guinness provides three times salary life cover in the event of your death
- Health Plan Options:There are a couple of health care schemes available depending on the post grade
- VDU/DSE:Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
Additional Benefits- Access to the Finance wellbeing portal
- Professional subscription annual payment
- Travel season ticket loan
- Car lease scheme
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